At 999r, we genuinely believe that gaming should be a source of entertainment, not stress. Pakistan's premier online gaming platform has built a comprehensive responsible gaming framework — covering deposit limits, session controls, self-exclusion tools, and 24/7 support — so that every player can enjoy our platform safely and within their own means. This page explains everything you need to know about the tools available to you and how to use them.
These tools are available to every registered 999r player at no cost. You can activate or adjust them at any time by contacting our 24/7 support team.
Set a daily, weekly, or monthly deposit cap in PKR to control how much you fund your 999r account over any given period. Once set, a limit reduction takes immediate effect. Increases require a 7-day cooling-off period to prevent impulsive decisions.
Immediate ActivationDefine a maximum session duration for your daily play on 999r. When your session timer runs out, you will be automatically logged out. This tool is especially useful for players who find it difficult to track time during live dealer games or cricket betting sessions.
Self-ManagedSet a maximum amount you are comfortable losing over a defined period. If your net losses reach that threshold within the period, 999r will restrict further wager activity until the period resets. This keeps gaming within comfortable financial boundaries.
Daily / Weekly / MonthlyRequest a short break of 24 hours, 7 days, or 30 days. During a cooling-off period your 999r account is suspended — you cannot log in, deposit, or place bets. All existing balances are held securely and returned to you when the period ends.
24h / 7d / 30d OptionsIf you feel you need a longer break, 999r offers a formal self-exclusion option for a minimum of six (6) months up to a permanent lifetime ban. During self-exclusion your account is fully closed and 999r will not send you any promotional communications for the entire exclusion period.
6 Months to PermanentYou can opt out of receiving bonus offers, promotional emails, and marketing messages at any time. For players in recovery or managing gambling habits, removing promotional triggers is an important first step. Contact our support team to action this instantly.
Instant & PermanentAnswering "yes" to two or more of the questions below may indicate that your gaming habits are becoming harmful. If so, we strongly encourage you to use the 999r responsible gaming tools above or to reach out to our support team.
| Tool | Options Available | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly (PKR) | Available |
| Loss Limit | Daily / Weekly / Monthly (PKR) | Available |
| Session Limit | 1h / 2h / 4h / Custom | Available |
| Cooling-Off Period | 24 hours / 7 days / 30 days | Available |
| Self-Exclusion | 6 months / 1 year / 2 years / Permanent | Available |
| Promo Opt-Out | All channels (SMS, notifications) | Available |
| Reality Check | On-screen session time alert | Available |
Every 999r account goes through a mandatory KYC process that verifies the player's age before any withdrawal is permitted. We will not process withdrawals for unverified accounts. Any player found to be under 21 years of age will have their account permanently closed and any deposited funds returned.
999r's platform monitors player behaviour patterns for indicators of problem gambling — including sudden large deposit increases, rapid repeated deposits, and extended play sessions without breaks. Where such patterns are detected, our responsible gaming team may reach out proactively to offer support tools.
999r does not target bonus offers or marketing campaigns at players who have previously set responsible gaming limits or who have made any self-exclusion request. Once you opt out of promotional communications, your preference is permanent and applied across all 999r contact channels immediately.
999r's responsible gaming programme is maintained in compliance with the requirements of our international gaming license. Our responsible gaming obligations are not self-certified — they form part of our licensing conditions and are subject to independent regulatory oversight.
Whether you want to set a limit, take a break, or simply talk to someone about your gaming habits, our support team is here around the clock in English and Urdu.
Connect instantly with a 999r responsible gaming specialist. Average response under 5 minutes, available 24/7 from any page on the platform.
Reach the 999r support team via our official Messenger channel. Ideal for players who prefer messaging apps for sensitive conversations.
Contact us on Viber for responsible gaming enquiries. Available for players across Karachi, Lahore, Islamabad, Faisalabad, and all of Pakistan.
For formal responsible gaming requests, write to us at: Include "Responsible Gaming" in your subject line.
Gaming should never be used as a way to solve financial problems, escape from stress, or compensate for losses from previous sessions. If you are experiencing financial difficulty, please speak with a financial advisor. If you are struggling emotionally, please speak with someone you trust. 999r is here for entertainment — and we want to keep it that way for every player across Pakistan.
Responsible gaming is built into every aspect of 999r. Set your limits, play at your pace, and enjoy Pakistan's best online gaming platform — safely and on your own terms.